Please Note: Here at Bright Star Kids we’re continuing to produce our orders super fast. That being said, you may experience some postage and shipping delays as a result of the necessary health measures now in place for our transport & delivery industries. If your postage takes slightly longer than usual, we thank you for your understanding & we look forward to continuing to create amazing products for you & your family.
No tracking. Arrives in approximately 10-14* business days from the date of dispatch.
Royal Mail 1st Class delivery with tracking. Arrives within 3-6* business days from the date of dispatch.
*Shipping times are extra to our production time, see above for details.
*The times listed above are the usual delivery times for most areas within the UK. Some delays may occur. All orders are printed and sent from Australia.
How long will it take to print my order?
Please see our video below for more details about how your label order is produced.
How long will 1st Class delivery take?
You should receive your order within 6 business days once your order is dispatched. Occasionally there may be some slight delays, however this is quite unusual.
Can I track my order?
If you wish to track your order, please select the Trackable Mail option. Free Standard Mail does not include tracking.
What do I do if my order hasn’t arrived in your estimated timescale?
Please contact us and we'll be able to help you with this.
What if I have entered the wrong delivery address?
If you entered an incorrect delivery address, please get in touch with our customer service team as soon as possible. We will do our very best to fix it up before your order is dispatched.
Unfortunately if your order has already been dispatched it may be too late. However, if your order is returned to us, we will happily redeliver it to your correct address. Depending on your location additional delivery fees may apply.
If I’m not home what will happen to my order?
You will receive a card in your letter box that will detail where you can collect it from.
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